Frequently Asked Questions

We provide comprehensive fulfillment services for multiple e-commerce platforms including:

• Amazon FBA (Fulfillment by Amazon)
• Amazon FBM (Fulfilled by Merchant)
• Walmart WFS (Walmart Fulfillment Services)
• Walmart Seller Fulfilled
• Walmart 2Steps
• Online Arbitrage services
• Other platforms (eBay, Etsy, Shopify, TikTok, etc.)

Each service is tailored to meet the specific requirements and standards of the platform.

Using a professional prep center saves you time and helps avoid costly errors. Each marketplace has strict requirements for product preparation, and failure to meet these standards can result in additional fees, delays, or even rejection of your shipment. We ensure your products are properly prepared, labeled, and shipped according to current requirements across all platforms.

Benefits include:

• Reduced shipping costs with our strategic location
• Professional handling meeting all platform requirements
• Time savings for you to focus on growing your business
• Avoiding costly penalties and rejections
• Scalability for handling high volumes during peak seasons

Our comprehensive services across all platforms include:

• Product inspection and quality control
• Platform-specific compliant labeling (FNSKU, WFS, etc.)
• Poly bagging and bubble wrapping
• Bundle creation
• Box content labeling
• Shipping to fulfillment centers or direct to customers
• Inventory storage
• Removal order processing
• Return management
• Online arbitrage processing
• Custom packaging solutions

Each service is customized based on the specific requirements of your chosen platform and business needs.

While both services prepare products for marketplace fulfillment centers, they have different requirements:

Amazon FBA Services:

• FNSKU labeling and product identification
• FBA compliant packaging & bundling
• FBA shipment creation and box content information
• Multi-point quality control process

Walmart WFS Services:

• WFS compliance quality control
• WFS label application
• WFS compliant packaging
• WFS shipment preparation

Both services include thorough quality control, proper packaging, and shipping preparation, but each follows the specific guidelines and requirements of their respective platforms.

Our standard processing time is 24-48 hours upon receipt of your inventory. This timeline may vary depending on the volume and complexity of your shipment. For high-volume orders or specialized handling, please contact us for a specific timeframe. We also offer express processing options for urgent shipments at an additional fee.

For Walmart WFS shipments, we follow the same timeline to ensure your products reach Walmart's fulfillment centers quickly and efficiently.

No, we can generate and print all necessary FBA and WFS labels for your products. We simply need access to your Amazon and Walmart seller accounts or you can provide us with the label files. If your products require specific brand labels or packaging inserts, you can either send these with your inventory or have them shipped directly to our facility.

We understand that Amazon and Walmart have different packaging, labeling, and preparation requirements. Our experienced team is trained to handle these differences efficiently. When you send inventory to us, you can specify which items are destined for which platform, and we'll prepare them according to the specific requirements of each marketplace.

We can also split your inventory between platforms if you're selling the same products on multiple marketplaces. Our detailed inventory tracking system ensures that your products are properly allocated and prepared according to each platform's guidelines.

For Online Arbitrage sellers, we offer specialized services including:

• Multi-retailer receiving (accepting shipments from various online retailers)
• Product verification & inspection (confirming item condition and authenticity)
• Price tag removal (removing retailer tags and stickers)
• Professional repackaging (when original packaging is damaged or unsuitable)
• FNSKU/Label application for various marketplaces
• Product bundling & preparation
• Shipping to FBA/WFS or direct to customers
• Detailed damage/quality reports

We understand the unique challenges of Online Arbitrage and have developed efficient processes to help you maximize your profits while minimizing handling time.

Our Walmart 2Steps service is designed for efficient same-day processing and direct customer shipping. Here's how it works:

1. Receiving & Initial Processing: We receive your products and log them into our system.
2. Product Inspection & Quality Control: We thoroughly inspect items for damage and quality issues.
3. Damage Assessment Reports: If we find damaged items, we provide detailed reports.
4. Professional Product Packaging: We package items according to Walmart's standards.
5. Product Bundling (if needed): We can combine multiple products into bundles.
6. Direct Consumer Shipping: We ship directly to your customers using your preferred carrier.
7. Same-Day Processing: Orders are typically processed and shipped the same day.
8. Return Management: We can receive and process customer returns.

This service helps you maintain fast shipping times and high customer satisfaction without the complexity of managing your own fulfillment operation.

For Amazon FBM (Fulfilled by Merchant) and other direct-to-consumer platforms, we offer a complete shipping solution:

• We store your inventory in our secure warehouse.
• When orders come in, you can forward them to us or we can integrate directly with your selling platform.
• We pick, pack, and ship orders according to your specifications.
• We can include custom packaging, inserts, or branding materials.
• We provide tracking information that can be shared with your customers.
• We handle customer returns and can inspect, restock, or dispose of items according to your preferences.

This service allows you to offer fast, reliable shipping to your customers without managing a warehouse or shipping operation yourself.

Yes, we offer package customization for direct-to-consumer shipments across all platforms. This includes:

• Custom shipping boxes with your branding
• Branded packaging tape
• Custom packing slips and invoices
• Marketing inserts and promotional materials
• Gift wrapping services
• Personalized thank-you notes

These customization options help you create a branded unboxing experience for your customers, enhancing your brand reputation and encouraging repeat purchases. Contact us for pricing on these additional services.

Yes, we handle the entire shipping process to Amazon FBA and Walmart WFS fulfillment centers, including creating shipment plans, proper packaging, and carrier selection for optimal delivery. We can use your existing Amazon and Walmart partnered carrier accounts or our own shipping accounts. We always aim to minimize your shipping costs while ensuring timely delivery.

If we identify damaged or defective products during our inspection process, we'll notify you immediately with details and photographic documentation. You can then decide whether to have these items returned to you, disposed of, or in some cases, repaired (if the service is available).

We provide detailed damage assessment reports for all platforms, including:

• Images of the damage
• Description of the issue
• Assessment of whether the item is sellable
• Recommendations for resolution

We never ship damaged or defective products to fulfillment centers or customers without your explicit approval.

We offer comprehensive return management across all platforms:

For Amazon FBA: We can receive removal orders, inspect items, and either reprocess them for FBA or dispose of them according to your instructions.

For Walmart WFS: Similar to Amazon, we handle WFS returns, inspect them, and reprocess as needed.

For Direct Fulfillment (FBM, Walmart Seller Fulfilled, etc.): We can provide your customers with return shipping labels, receive and inspect returned items, and either restock, return to you, or dispose of them based on your preferences.

For all returns, we provide detailed inspection reports so you can make informed decisions about each item. This service helps you manage the entire product lifecycle efficiently and minimize losses from returned merchandise.

Yes, we provide tracking information for all shipments, whether they're going to fulfillment centers or directly to customers. You'll receive notification when your shipment is processed and shipped, including all tracking numbers and carrier information.

For marketplace shipments, we enter the tracking information into your seller account so you can monitor the status. For direct-to-consumer shipments, we can either provide you with the tracking information to share with your customers or integrate with your selling platform to update tracking automatically.

Getting started with our services is easy:

1. Contact Us: Reach out through our contact form, email, or phone to discuss your needs.
2. Custom Quote: We'll provide a personalized quote based on your specific requirements.
3. Account Setup: We'll set up your account in our system and provide you with shipping instructions.
4. Send Inventory: Ship your products to our facility following our guidelines.
5. Processing Begins: Once we receive your inventory, we'll begin processing according to your instructions.

We aim to make the onboarding process as smooth as possible so you can start benefiting from our services right away. Our team is available to answer any questions and provide guidance throughout the process.

Our pricing is based on several factors:

• Service Type: Different services (FBA, WFS, Direct Fulfillment, Online Arbitrage, etc.) have different base rates.
• Volume: Higher volumes generally result in lower per-unit costs.
• Processing Complexity: Items requiring special handling, additional packaging, or bundling may incur additional fees.
• Storage Duration: If you're using our storage services, the duration affects pricing.
• Additional Services: Custom packaging, expedited processing, or special requests may have additional costs.

We provide transparent pricing with no hidden fees. Contact us for a custom quote based on your specific needs.

We work with businesses of all sizes, from small sellers to large enterprises. While we don't have strict minimum order requirements, pricing may be affected by volume to ensure cost-effective service.

For very small shipments (fewer than 10 units), we may have a minimum handling fee to cover basic processing costs. However, we're always willing to discuss your specific situation and find a solution that works for your business, regardless of size.

Security and proper handling of your inventory are top priorities for us. Our facility features:

• 24/7 security monitoring and surveillance systems
• Controlled access to inventory areas
• Climate-controlled storage to protect your products
• Comprehensive inventory management system tracking each item
• Regular inventory audits to ensure accuracy
• Insurance coverage for stored inventory

We treat your inventory with the utmost care and implement strict quality control measures throughout our processes to ensure your products are handled correctly and maintain their condition while in our facility.